Distance Sales Contract

This contract governs the rights and obligations relating to the sale and delivery of the goods requested by the BUYER through the order form. It is formed when the SELLER confirms the order in writing.

The name, quantity and VAT-inclusive price of the goods are stated in the order confirmation and form an integral part of this contract. The delivery charge is notified separately.

No card details are collected on this site and no payment is taken online. The order form is a request to purchase; payment is made by an agreed method after we confirm the order in writing.

Products in the catalogue are sold and delivered within Türkiye only. Projects and bespoke work abroad fall outside this scope and are contracted separately.

The goods are delivered to the address in the order confirmation. The BUYER must inspect them on delivery and must refuse — and have the carrier record — any item that is dented, broken or has a torn package.

If the goods cannot be delivered, the SELLER informs the BUYER and refunds anything already paid within fourteen days.

The right of withdrawal applies to items marked "Selected" in the catalogue — that is, items we source rather than make — and runs for 14 days from delivery. Items marked "Made in our workshop" are manufactured to the consumer's own specification and therefore fall outside the right of withdrawal under the Distance Contracts Regulation; on those, dimensions, material and colour are confirmed in writing before the order is placed.

To withdraw, send written notice to one of the contact addresses below within 14 days; no reason is required. Your payment is refunded within 14 days of that notice reaching us.

For defective goods you have the remedies given by Consumer Protection Law no. 6502: rescission, a reduction in price, free repair, or replacement with a non-defective equivalent. This is separate from the right of withdrawal and applies to workshop-made pieces as well.

Where extraordinary events outside the parties' control prevent performance, each party informs the other without delay. If the obstacle lasts more than thirty days, either party may terminate and any sum paid is refunded.

Disputes arising from this contract fall, within the monetary thresholds, to the Consumer Arbitration Committees and Consumer Courts. The contract is made in Turkish; the English text is for information and the Turkish text prevails in case of conflict.