From your call to installation

What we commit to

• Our own workshopCarcass, veneer and lacquer under one roof. No stage is handed to a subcontractor.
• Free on-site surveyWe do not price a room we have not seen. The survey and first conversation are free and commit you to nothing.
• Surveyed and installed by one teamWhoever arrives on site has known the job from the start. Information lost in between is the expensive part.
• A written quote and programmeScope, materials and delivery date are given in writing. We do not work from a verbal agreement.

Common questions

What people ask before they call

These are the questions we are asked most. The answers describe how we work — price, programme and payment are specific to a project and are itemised in the written quote.

How is the price worked out?

By three things: the run in metres, the material and the hardware. Two kitchens of identical size can differ twofold on front material and worktop stone alone, which is why we do not quote a room we have not seen. After the survey the scope is itemised and every line is explained. If a line is over budget we also write down what removing it does to the job.

Should I tell you my budget?

It makes your job easier if you do. Budget is not asked to constrain the design but to spend it in the right place: knowing whether the same money should go into front lacquer, worktop stone or the internal fit-out is the single most useful thing you can tell us. If you would rather not, we prepare two scopes instead and show you the difference.

How long does it take?

Four steps: survey, design and quotation, manufacture, installation. Manufacturing time depends on the scope and on lead times for the materials — stone and special veneers take longer than standard board. The programme is given as dates in the written quote, not as an estimate. If something threatens a date you hear about it the day it happens.

What if I do not like the drawing?

We change it. There is no limit on revisions and nothing you have not signed off goes into production. The design stage is the only stage where changing your mind is free — after manufacture the same change means material. That is why we do not hurry it.

How do I decide without seeing the material?

Do not. Screen colour is not calibrated, and no photograph shows how matt a lacquer is or which way the veining runs. The joiner who comes to survey brings the catalogue and the palette set, so you handle the material in your own light, against your own wall. Tell us beforehand what you picked on the site and those pieces come in the bag too.

My walls are not straight — is that a problem?

No wall is straight; that is precisely why bespoke exists. A modular unit assumes a flat wall and the difference gets filled with silicone. We survey with our own team, make the unit for that wall, and leave a scribe where one is needed. Whoever surveys is on site at installation too — information lost in between is the expensive part.

How disruptive is the installation?

The making finishes in the workshop; what arrives at your home is finished work. Nothing is cut or sprayed on site. At the end of installation a snag list is written, and the job is not finished until that list is closed — handover is the day the list ends, not the day the fitting ends.

What if something goes wrong after installation?

You call and we come. Because our own team installs what we made, there is never an argument about whose problem it is. Hinges, runners and pulls are adjusted over time — that is not a fault, it is timber moving with humidity, and one adjustment in the first year is normal.

Will you come for a single cupboard?

Yes. A single wardrobe goes through the same process as a whole apartment. The difference on a small job is that the survey and design stage is shorter; the wait for a slot in the workshop is not.

Do you take on hotel, retail and office work?

Yes, and what makes commercial work different is repetition: forty rooms means the same detail coming out the same way forty times. So we make a sample room or a sample unit first, and only go to series once it is approved. Programme and site coordination are given in writing; on this kind of job that is usually the critical part.